Hi, When logging into a newly provisioned Windows 365 Enterprise PC I am unable to use the video and audio features in Teams. The options when connecting from the Remote Desktop App is not there. Any solutions for this?

Is this problem only seen while connecting from a Mac? If so, it is a known issue and we are looking into it.

jblanzaderasAnyone find a solution for Teams video and calling from within a Cloud PC accessed via RDC? I can open the Teams app and chat all day long - but if I try to make a call, it will launch the call (and others can join), but the minute I join, I get kicked out off my RDC session. The reality is that the Cloud PC using RDC is nothing new - I was doing that 10+ years ago. One would think that MS would make it a priority to have their own apps work well in the Cloud PC. <sigh...>

UDIALEX I'm definitely having similar issues. I can open the Camera app in the Cloud PC and it picks up video from the webcam fine, however Teams and Zoom installed in the Cloud PC can pick the USB video from my local computer, but they don't get any video. Trying to find a solution too!

not sure about Teams but Zoom has a VDI plugin to run from the physical pc to assist with audio / videohttps://support.zoom.us/hc/en-us/articles/4415057249549-VDI-releases-and-downloadsmy built-in camera was not recognized until i installed it and was told my audio quality improved from user on other end of call as well.

What device are you connecting from? I've found Teams audio and video work fine when I connect from my Surface Pro, but only the speaker works when I connect from my MacBook M1.

Cloud PC Teams video and audio | Microsoft Community Hub

murrato1
Copper Contributor
Feb 14, 2022
What device are you connecting from? I've found Teams audio and video work fine when I connect from my Surface Pro, but only the speaker works when I connect from my MacBook M1.
- PavithraT
  Microsoft
  Feb 15, 2022
  Is this problem only seen while connecting from a Mac? If so, it is a known issue and we are looking into it.
  - Huachicol
    Copper Contributor
    May 17, 2023
    PavithraT
    
    Hello Pavithra, is this issue fixed? I'm trying to connect to a Cloud PC from a Mac and I'm unable to use the Mac integrated webcam on the Cloud PC.
    
    I get this error on the Cloud PC:
Christopher-O
Copper Contributor
Sep 27, 2021
UDIALEX I'm definitely having similar issues. I can open the Camera app in the Cloud PC and it picks up video from the webcam fine, however Teams and Zoom installed in the Cloud PC can pick the USB video from my local computer, but they don't get any video. Trying to find a solution too!
- Jsink
  Brass Contributor
  Jan 27, 2022
  not sure about Teams but Zoom has a VDI plugin to run from the physical pc to assist with audio / video
  https://support.zoom.us/hc/en-us/articles/4415057249549-VDI-releases-and-downloads
  
  my built-in camera was not recognized until i installed it and was told my audio quality improved from user on other end of call as well.

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Cloud PC Teams video and audio

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