Forum Discussion
Windows Security Not Working
So I got a new Surface Go Laptop and did all the updates including the Windows 11 update. Well not sure what is going on but I keep getting Blue screen You Windows ran into a problem and needs to...
Ah, that's super frustrating—especially on a brand new Surface! Blue screens right out of the box are no fun, and I’ve been there with a finicky Windows update.
Since recovery didn’t help, try this:
Download the Surface Diagnostic Toolkit from Microsoft’s website—it’s built specifically for Surface devices and can often fix driver or firmware issues that generic Windows tools miss.
If that doesn’t work, you might need to perform a clean reinstall of Windows 11 using a USB created with the Media Creation Tool. Just be sure to back up your files first!
Hope that gets your new laptop running smoothly!