Windows key unreadable

I purchased an oem windows 11 pro disc. It comes with this scratch off key. I started very gently like they said and scratched it for a good minute, nothing. I start a little harder still nothing. I get a penny and still a little harder, nothing. I start scratching with more force and all there is under it, is a pink color. I try contacting MS support and all I get is, people with the same issue but no answers.

I call MS and get told, whatever it is I'm speaking with, is they can't help me with my issue and to go back and do what I just did!!!! This is crazy, unbelievably bad, support from a company. I've purchased every single OS from them since MS Dos. Can't tell you how disappointed I am with their support! I'm trying everywhere I can, to get an answer to this, including this site.

Don't know if I bother some of you and I apologize for that; I'm at my wits end!!  If this doesn't work, I will try Newegg and see if I can exchange it for a new one. Then have them do the scratch off first before they send it. Of course I have to wait until Monday to speak with someone. So, my new build will wait until then!

Sorry and Thanks

Daniel