Forum Discussion
Windows Family Safety, No Devices Connected
I want to add time limits on my kids windows pc, one has a win 11 desktop, and another one a windows 10 laptop, I've added my main account as an admin, and created 2 accounts from the desktops -> settings -> accounts -> family, they appeared on the family setting on the windows desktops, and I can also see them on my windows Family Safety app, but for some reason, on the Family Safety App, I don't see any devices, and when I go to " How to connect a device", the steps outlined there literally don't work, since I don't see an allow button, on either the admin user, or the secondary user. But when I go to microsoft accounts I created for my kids, under devices, the devices are there, but on Microsoft Family Safety app they don't appear, which is so weird and annoying.
I've been testing different things for the past couple of weeks and nothing worked. I've also contacted support, and even got escalated to tier 2 tech support, which did nothing, because the tech support told me to basically do a google search on this problem. Am I the only one having this issue?
4 Replies
Hello,
I have the same problem, it just doesn't work to connect the device to family safety, although I have done it strictly as Microsoft said. "Allow-button" confirmed, but anyway, my child's device (win11) is logged in and connected with the internet with its own account, but the device does not appear in family safety. Tryed a thousand times, it's getting me crazy..
Do microsoft need special authorization like location or mobile number for getting this work?
Does anyone have an idea?
On each device, sign in with the child's Microsoft account.
Open Settings > Accounts > Your Info and ensure the account used is the child's Microsoft account.
Sometimes, adding the device to the family requires the device to be signed in with the child's account and connected to the internet.
It is signed with my child account, I have 2 users, my admin one and my child’s user, it was created and signed in trough the family settings
The child's device might not be signed into their Microsoft account, or it's signed in locally without linking to Microsoft.
