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neuronetv's avatar
neuronetv
Copper Contributor
Apr 28, 2023

windows can't use ip camera

in windows 10 settings I have set up an ip camera - it's present in the list of 'other devices' at Bluetooth  & Other Devices (see attached screenshot) but the camera app can't see it and neither can any other app. how do I get this to work in windows?

Device management
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Apr 29, 2023
    Are you able to pin the camera?
    Do you have ability to connect to the Camera using browser like enter the IP to visit the admin panel?
    Have you check with the device's manufacturer support?
    • neuronetv's avatar
      neuronetv
      Copper Contributor
      Apr 29, 2023

      Reza_Ameri 

      yes I can ping the camera

      yes I can see the live camera image in a browser and also have the admin panel

      I haven't checked with the manufacturer.

      the camera shows as present in windows settings/devices - see the screenshot in my OP.

      it doesn't make sense that the camera app cannot detect a camera that is clearly present in windows settings

      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Apr 30, 2023
        Firstly, open start and search for feedback and open the Feedback Hub app and report this issue.
        Check with the device's manufacturer support and in some case you might need to install a driver or application so it could work.

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