Forum Discussion
Windows 11, Start button menu, make it show all apps by default
Thank you.
As you stress, there are two (actually 3) participants and audiences for feedback.
1. the majority of users, who probably would use social media for problems - if at all.
2. the few users who participate in the MS community forums
3. MS staff who triage then address problems alerted on their in-house Feedback site.
If MS looks only at its in-house feedback, they are missing a huge amount of potential, early, awareness of problems. MS has always been inward looking. This is slowly changing, e.g. the Feedback site and the live personal solving of problems, e.g. QuickAssist. But digital technology has changed rapidly from being a geek's preserve and is now an essential public service. So MS and the other tech companies need to be far more open, responsive, reaching out, democratic even.
This is a separate community space to the Feedback Hub, where constructive feedback can be left by the community for the Microsoft team to work through. This is a necessary process. You can only get so much from feedback left on platforms such as forums and social media. The Feedback Hub isn't "in house", it's completely open to the public. It's hosted by Microsoft, yes, but it's a really easy thing to find and use for most people who are willing to leave constructive feedback. The majority of posts in this forum and the majority of posts on social media are people whinging about things they don't understand, it would take an army to fish through that crap to find the rare gem of actually useful feedback. People spend more time on this forum whinging than it would take to actually submit feedback in the right place and have it seen by someone who can actually do something.
If you think the Microsoft representitives in this forum have literally any power at all to transfer the countless posts in this forum into actual feedback for the dev team you're delusional.
- If the tech team are interested in how the public are reacting to their product then they should read this hub. If they don't have time, that is sad. If it is a volume issue how a bit of AI to select the key points?
