Windows 11 computer screen black but can only see and move mouse

The AppReadiness service is a very relevant and effective target when troubleshooting a Windows 11 computer screen black only mouse visible error. Disabling this service is a recognized and effective troubleshooting step precisely because it removes that potential blockage . By preventing AppReadiness from running at startup, you eliminate the chance of it interfering with your desktop environment.

Here is how you can disable the service to resolve the Windows 11 computer screen black only mouse visible error. Since you can see and move the mouse and open Task Manager, you can perform these steps directly:

1. Open Task Manager: Press Ctrl + Shift + Esc on your keyboard .

2. Launch the Services Manager: In Task Manager, click the File menu at the top-left and select Run new task. In the dialog box that appears, type services.msc, check the box that says "Run as administrator" , and click OK .

3. Locate the AppReadiness Service: In the Services window, scroll down through the alphabetical list of services until you find App Readiness.

4. Disable the Service: Right-click on App Readiness and select Properties. In the Properties window, click the dropdown menu under "Startup type" and change it from Manual (or Automatic) to Disabled .

5. Stop the Service (if running): While still in the Properties window, click the Stop button to halt the service if it is currently running. Then click Apply and OK .

6. Restart Your Computer: Close the Services window and restart your PC.