Forum Discussion
Visioneer Scanner is not recognized by Windows 11 (RoadWarrior 4D)
I have been using this scanner for over a year now (2 of them), no problems whatsoever in Windows 10. After upgrading to Windows 11, the software installs, but the services do not start because they tell me "No connected scanner. Connect scanner and try again".
I tried using new USB cables, connected to USB hub and directly to the desktop, updated to latest drivers, even tried changing Compatibility settings, etc.
I scan docs often, and this is a problem.
Thanks for reading!
4 Replies
For windows 11 this worked for me: I've downloaded the driver https://www.visioneer.com/wp-content/uploads/drivers/RW/RW_4.6.12292.EN_.msi from visioneer website. For the visioneer roadwarrior. The latest driver (https://www.visioneer.com/wp-content/uploads/drivers/RW2/RW2_5.1.12.9070.XX_.msi or Visioneer updater) does not work with win 11 for some reasons. Then I use a free image viewer/manager like XnView to scan from twain source. And it work well! Calibrate the scan yourself since it do not ask for calibration. More brightness and contrast might be necessary.
- I had this same issue. I went to add/remove programs and uninstalled everything relating to the visioneer scanner and the OneTouch software. I then downloaded a fresh copy of the drivers and OneTouch software installer from the Visioneer website. Installed the drivers first, then OneTouch, and all is now working like it's supposed to.
- Not sure how you did that, as there's no drivers available on the Visioneer site. There's a "VisioneerUpdate.exe" which does indeed identify that there's a 7800 connected to the system, but then tells the user that it's not supported by VisioneerUpdate.
Installing the OneTouch software does not correct this problem.
