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FC1's avatar
FC1
Copper Contributor
Oct 30, 2025

USB drive not showing up in file explorer

Hi 

The laptop makes usual ding noise when the USB drive is added but there is no option to open the files from File Explorer.

I've done some research and tried various things - restart, uninstalling drivers etc and have found myself on the Event Viewer page for the USB drive. 

The following is displayed:

Device settings for USBSTOR\Disk&Ven_SanDisk&Prod_Cruzer_Blade&Rev_1.00\04016924101322110935&0 were not migrated from previous OS installation due to partial or ambiguous device match.

I'm thinking this is the problem?? But how do I fix it? 

Many thanks in advance for any help

device management

3 Replies

  • Kamrynim's avatar
    Kamrynim
    Iron Contributor
    Nov 04, 2025

    Safely eject the drive if it appears in Device Manager, then unplug it. Wait a few seconds, then reconnect it to a different USB port, preferably directly to the laptop rather than through a hub.

    • FC1's avatar
      FC1
      Copper Contributor
      Nov 05, 2025

      Thanks for your reply. I've tried this and no success. 

      • amymac's avatar
        amymac
        Occasional Reader
        Feb 19, 2026

        I have this issue with my external ssd drive now but I see that even through no success there was no followup to this question that actual solved the issue....