Forum Discussion
USB Devices randomly shut off ?
When I'm using my computer, every few hours all my USB devices (keyboard, headphones, etc.) just shut off, and the only way to get them to turn back on is to restart the computer. This has only started recently and I don't know the cause. I thought it might be my USB hub but nope. I really hope someone has the fix for this because this is really annoying.
Quick edit here: this bug also forced me to wipe one of my external hard drives, so I'm worried about it happening again. Hopefully someone has the solution.
After viewing the owner's post I think there are four parts that can be used to solve the troubles of the owner's post content
The first part: power management and energy saving settings
1. Disable USB selective hang: right-click Start menu >> Control Panel > Hardware and Sound >> Power Management and Energy Saving Settings. Control Panel > Hardware and Sound > Power Options.
Click on the current power plan next to the Change Plan Settings > Change Advanced Power Settings Next to the current power plan, click Change Plan Settings > Change Advanced Power Settings.
Expand USB Settings > USB Selective Hookup Settings and set the option to Disabled. Disabled, save the changes and restart the computer.
2. Turn off the Fast Startup feature: Go to Control Panel > Power Options > Select Power Button Functions. Power Options > Select Power Button Functions.
Click Change currently unavailable settings to uncheck Enable Fast Startup.
Save the settings and restart.
Part II: Driver and Hardware Troubleshooting
1. Update USB controller driver: Press Win + X > Device Manager > Expand Universal Serial Bus Controller. Expand Universal Serial Bus Controllers.
Right-click on each USB Root Hub and select Update Driver > Automatically Search for Updates. Automatically search for updates.
If this is not effective, visit the motherboard/computer website to download the latest USB driver for the corresponding model and install it manually.
2. Check BIOS settings: Reboot your computer to enter BIOS (usually press Del/F2/F10). key).
Look for the following options and enable them:
Legacy USB Support
USB Wake from Sleep
XHCI Hand-off (for some motherboards)
Save the settings and exit.
Part III: System Level Repair
1. Perform a system file check: Run the command prompt as administrator and type in order:
cmd
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
Reboot after the repair is complete.
2. Clean start method: Press Win + R and type msconfig > Services Tab, check Hide Microsoft Services, click Disable All. Switch to the Startup Applications tab and click Open Task Manager. to disable all startup items.
Restart your computer and test if the problem is solved. If it is normal, gradually enable services/programs to locate the source of conflict.
Part IV: Emergency and Preventive Measures
1. Backup important data: Use cloud storage or external hard disk to backup regularly to avoid data loss due to accidental disconnection.
Monitor Temperature and Hardware Health Use tools to check CPU/motherboard temperature, overheating may cause USB controller abnormality.
2. Contact Microsoft Support or Community: If the problem persists, submit a detailed log to Microsoft Answers or report the problem via Settings > Help > Feedback Center to report the problem.
2 Replies
Run a disk scan and check if the hardware is failling or not.
After viewing the owner's post I think there are four parts that can be used to solve the troubles of the owner's post content
The first part: power management and energy saving settings
1. Disable USB selective hang: right-click Start menu >> Control Panel > Hardware and Sound >> Power Management and Energy Saving Settings. Control Panel > Hardware and Sound > Power Options.
Click on the current power plan next to the Change Plan Settings > Change Advanced Power Settings Next to the current power plan, click Change Plan Settings > Change Advanced Power Settings.
Expand USB Settings > USB Selective Hookup Settings and set the option to Disabled. Disabled, save the changes and restart the computer.
2. Turn off the Fast Startup feature: Go to Control Panel > Power Options > Select Power Button Functions. Power Options > Select Power Button Functions.
Click Change currently unavailable settings to uncheck Enable Fast Startup.
Save the settings and restart.
Part II: Driver and Hardware Troubleshooting
1. Update USB controller driver: Press Win + X > Device Manager > Expand Universal Serial Bus Controller. Expand Universal Serial Bus Controllers.
Right-click on each USB Root Hub and select Update Driver > Automatically Search for Updates. Automatically search for updates.
If this is not effective, visit the motherboard/computer website to download the latest USB driver for the corresponding model and install it manually.
2. Check BIOS settings: Reboot your computer to enter BIOS (usually press Del/F2/F10). key).
Look for the following options and enable them:
Legacy USB Support
USB Wake from Sleep
XHCI Hand-off (for some motherboards)
Save the settings and exit.
Part III: System Level Repair
1. Perform a system file check: Run the command prompt as administrator and type in order:
cmd
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
Reboot after the repair is complete.
2. Clean start method: Press Win + R and type msconfig > Services Tab, check Hide Microsoft Services, click Disable All. Switch to the Startup Applications tab and click Open Task Manager. to disable all startup items.
Restart your computer and test if the problem is solved. If it is normal, gradually enable services/programs to locate the source of conflict.
Part IV: Emergency and Preventive Measures
1. Backup important data: Use cloud storage or external hard disk to backup regularly to avoid data loss due to accidental disconnection.
Monitor Temperature and Hardware Health Use tools to check CPU/motherboard temperature, overheating may cause USB controller abnormality.
2. Contact Microsoft Support or Community: If the problem persists, submit a detailed log to Microsoft Answers or report the problem via Settings > Help > Feedback Center to report the problem.
