Forum Discussion
Updating Device Certificate and print drivers on network printers causing problems for end-users
I'd like to get a better understanding of the effects of changes to established network printers for end-users. Problem: Users for some of the printers have to go to the machine and manually choose ...
The disruption came from changing both the driver model and the printer certificate/identity at the same time. When you switched device-specific drivers to a universal PCL6 and reissued certificates with new hostnames, Windows treated the printers as new devices. That broke existing user print queues, preferences, and trust relationships, so clients fell back to defaults or failed to match their saved settings.