Forum Discussion
Unable to Sign into Account on PC
Hi everyone,
I wonder if anyone else has experienced this issue? Whenever I try to download an app from the Microsoft Store on desktop, I am prompted to sign in to my account using Windows Hello (there does not seem to be a way around this method of sign-in). After typing in my PIN, I always receive the following error:
This error occurs anytime I need to sign into my Microsoft account within other apps, like Xbox. I have not encountered this problem signing into my account on my browser, however. I have tried disabling Windows Hello in settings but I am unable to remove the PIN. I've also tried googling how to fix the issue and could not find a solution that has worked so far.
Any advice would be much appreciated!
2 Replies
Wait for the command to run; the Store will open automatically after reset.
The screenshot shows Windows added your Microsoft account, but Windows Hello registration failed when Store or Xbox tried to verify it. Because browser sign-in works, this points to the device’s Hello/PIN registration rather than the account password. First restart Windows, install pending updates, then sign out and back in. Open Settings > Accounts > Sign-in options > PIN (Windows Hello) and choose I forgot my PIN; verify the Microsoft account and create a new PIN. You do not need to remove the existing PIN first. Next sign out of Microsoft Store and Xbox, press Windows+R, run wsreset.exe, reopen Store, and choose Library > Get updates. Sign in again and test a free app. If Hello setup still reports “Something went wrong,” record the exact error code and Windows build. Microsoft’s guidance for unlisted PIN-creation errors is to contact Support, because the remaining cause may require device-registration diagnostics.
