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backinblack111's avatar
backinblack111
Copper Contributor
Oct 20, 2025

Shift + restart doesn't work

Hi folks,

 

Recently updated my windows 11 on my Desktop (usual software update when you press the power button) and since then whenever I try and do a full restart using the Shift + restart, the usual blue screen appears with options "Continue to Win 11/Troubleshoot/Shutdown)". Which is all expected. The issues is when I am on that screen, the events from my USB connected mouse or keyboard aren't recognized. Which means I cannot move from Continue to Win 11 option above to Shutdown option. I cant go back either. So I have to then press the physical Power button on my desktop to shut it down. Is this some bug that has been introduced in the new patch/win update? What are  my options, please?

The exact version is in the attached screenshot.

 

Thanks

 

 

 

 

2 Replies

  • Jrueui's avatar
    Jrueui
    Iron Contributor

    Try disconnecting all USB peripherals (except the keyboard/mouse) before initiating the restart. Then, perform the Shift + Restart and see if the input devices are recognized.

    • backinblack111's avatar
      backinblack111
      Copper Contributor

      thanks for your response. I have no other USB equipment connected to my system.

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