Forum Discussion

johnp87's avatar
johnp87
Copper Contributor
Sep 15, 2026

Phone Link Not Syncing Messages

On my Surface Pro 11 I'm having issues with Phone Link not syncing text messages with my Pixel 9 Pro. I've tried removing the apps from my surface and phone and starting fresh, but nothing helps. I would really appreciate any help anyone can offer. Thanks

4 Replies

  • Freddy Schär's avatar
    Freddy Schär
    Copper Contributor

    Try this. Empty the messages bin. I had the same issue. When i emptied the recycle bin in the Google messages App, the sync finally worked. So, from now on, when i delete a text message I go to the recycle bin and delete these messages too. Seems to do the trick.   

  • Your Surface and Pixel are linked but Phone Link is not syncing messages. Start by checking updates in Phone Link on the PC and Link to Windows on the phone. Confirm both are signed in with the same Microsoft account, turned on, online, and on the same Wi-Fi network. On the Pixel, verify that Link to Windows has permission for notifications and messages, and exclude it from battery optimization; battery saver can interrupt synchronization. On Windows, make sure Battery saver is off and Phone Link is allowed to run in the background. If messages still do not arrive, unlink the phone from Link to Windows, remove it from Phone Link, restart both devices, and pair again using the on-screen flow. If a link fails, note app versions and the sync symptom, then submit feedback from Phone Link. Phone Link supports only the default Android profile, not work or multiple profiles.

    • johnp87's avatar
      johnp87
      Copper Contributor

      Thank you for your reply. Unfortunately, I tried everything you suggested, but to no avail. The only thing I have not tried yet is fully clearing the app data for Google Messages, which I'm a bit loath to do. 

      • doubleplay425's avatar
        doubleplay425
        Tin Contributor

        I have issues with Pixel 8...tried everything as well.

        Some message threads show up and some don't.