Forum Discussion
Online Troubleshooting Service is not enabled for this version of Windows.
Hello,
I am running the following version of Windows 11 on my PC:
Edition Windows 11 Pro
Version 22H2
Installed on 09-06-2022
OS build 22623.1255
Experience Windows Feature Experience Pack 1000.22639.1000.0
Recently, I have been trying to run various troubleshooters like Network Troubleshooter and Bluetooth Troubleshooter. I am unable to do so and have been getting the message "Windows Online Troubleshooting Service is not enabled for this version of Windows."
Please help.
Thanks in advance.
6 Replies
- Hi,
Hope this helps..
I found it on net
Apparently the troubleshooting service has not yet configured, so you may have to enable this yourself. Here are the steps
1. open your registry and find the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing
and make sure that the value data is set to 23c00 on hexadecimal base and 146432 on decimal base
2. open Run and type gpedit.msc, and go to the ff location
- computer configuration > admin templates > system > troubleshooting and diagnostics > scripted diagnostics
- double click on the policy setting named
Troubleshooting: Allow users to access online troubleshooting content on Microsoft servers from the Troubleshooting Control Panel (via the Windows Online Troubleshooting Service – WOTS) and ENABLED it, click apply then OK.
3. to BYPASS the PASSKEY, i found a video on youtube
- open cmd, type msdt.exe -id devicediagnostic, and enter
a window will open to diagnostic your drives
goodluck I hope this helps you out. If you are receiving the message "Windows Online Troubleshooting Service is not enabled for this version of Windows" when attempting to run troubleshooters in Windows 11, it's possible that the service is not enabled or that it is not available for your particular version of Windows.
Here are some steps you can take to troubleshoot the issue:Check if the service is enabled: Open the Services app by typing "services.msc" in the search bar and pressing Enter. Look for the "Windows Remote Management (WS-Management)" service and check if it is running. If it is not running, right-click on it and select "Start." Then, right-click on the service again and select "Properties." Under the "Startup type" drop-down menu, select "Automatic" and click "Apply" to ensure that the service starts automatically with Windows.
Use a local troubleshooter: If you are unable to use the online troubleshooter, try using a local troubleshooter instead. To do this, open the Settings app and go to "System" > "Troubleshoot." Here, you can select the troubleshooter you want to run and follow the prompts to diagnose and fix the issue.
Use command-line tools: If you have some technical expertise, you can try using command-line tools to troubleshoot the issue. For example, you can use the "netsh winsock reset" command to reset the Windows Sockets API, which can help resolve network-related issues.
Update Windows: Make sure that your system is up-to-date with the latest Windows updates. To do this, go to Settings > Update & Security > Windows Update and check for any available updates. Install any updates that are available and then restart your computer.
Use third-party tools: If the built-in troubleshooters are not working, you can try using third-party tools that are designed to diagnose and fix specific issues. There are many reputable programs available that can help you troubleshoot and repair various aspects of your system.
- Hello Mark,
I tried your advice too. Still no help. I am not too keen on Third party troubleshooters.Harshit69
https://www.nirsoft.net/
BlueScreenView is an old school tool that still works well in figuring out what the BSOD you are having is being caused by
If you are having a BSOD 🙂
- Hello,
See if this fix helps you:
https://www.kapilarya.com/fix-windows-online-troubleshooting-service-is-disabled
Let us know if this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
