Forum Discussion
Gmail workspace and new Outlook sync problems
Good find! Yes I knew about how New Outlook works but that didn't dawn on me. In 365, you can add a Gmail connector, so that might help speed it up.
As we don't use office 365 as a email service, setting up that connector wont help. Even if we had a email account in office 365 and still use gmail, again, connector wont help displaying all gmail imap folders. it only concentrates on email deliverability (or in power apps/automate, it can trigger email arrival and send).
So we will have to go back to classic if the people at office 365 support wont be able to help. Which is a shame, the new outlook synched calendars and contacts without a addin. Which in classic outlook gave huge amount of problems.
Ok, another thing that I'm seeing is that New Outlook sometimes is requring a full 365 business license to use all the features and functions. Not sure if this is related but thought I'd mention it. Yes, classic needed a 3rd party sync software to do the calendar/contacts. I'm happy to see New Outlook offer it but I am going to be believe that Microsoft will require all users who want to connect to Gmail/Yahoo, etc for full platform experience will need a license. Things I am figuring out slowly.
yes, when we were reviewing the settings, we saw some features missing. once you sign into using your office 365 those features are there. However, another issue that is raised with them as to manually loginto the app with office 365. As email wont get recognised if the MX and other records are different. But in the classic desktop apps, you can sign into the apps without a issue!
Yeah, I've seen that too. I don't think this applies to you, for others reading and learning...
If you have two Microsoft accounts, business and personal and have your email hosted with another company using IMAP, you could have a difficult time adding it. I believe the new account set up now has an option for "Other" and you can try the IMAP and it might work. I've had to move clients to full Exchange off their old server to get 365 programs to flow better. Kind of the goal here though, seamless working. The MX records matter usually but not with New Outlook. Microsoft puts itself first in line to set up accounts. It's their product, so that makes sense lol.
The most challenging request I have ever had to figure out was a client who had 365 business apps with Exchange plan 1 billed individually. The email was in Google Workspace and since they had a 365 full plan, MS would not connect their GW account at all. This was a year ago, so things might have changed. All I needed was for the client to turn off the Exchange license and their tech provider denied it. So they had to use Outlook Classic for that email only.