Forum Discussion

Graham49's avatar
Graham49
Copper Contributor
Oct 27, 2025

New Outlook will not load

I recently opened my computer to use Email which is New Outlook. I had not used my computer for sometime as it is secondary to another which I tend to use daily, however, when I tried to open Outlook it asked me to log in and enter my password, this I did and Outlook said that it was setting me up. But a screen came up telling me that "We ran into and error. Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException - It continued below with, The new Outlook could not successfully launch. Try Troubleshoot, or please try again later.  When I hit the Troubleshoot button, the following screen opens:

I have tried to open Outlook on several occasions during the day and over several days without success. Any help in resolving this issue will be gratefully appreciated.

No RepliesBe the first to reply

Resources