Logitech camera Device Manager issue

The Microsoft driver on the working camera is normal. The Brio 500 supports standard USB video, so it doesn’t need a Logitech-branded driver just to provide a picture.

A single USB camera can expose several separate interfaces to Windows. The entry under Other devices may be an additional interface that Windows hasn’t found a driver for, rather than a second or broken camera. Code 28 confirms a missing driver, but the name alone doesn’t tell us which function it belongs to. Uninstalling it won’t fix that—Windows detects the interface again when the device reconnects or the PC restarts.

Try these steps:

1. Unplug the Brio and check whether both entries disappear. That confirms the warning entry belongs to it.
2. Reconnect it, then check Settings > Windows Update > Advanced options > Optional updates for a relevant Logitech driver.
3. If nothing is offered, install or update Logi Tune from Logitech’s official website, which supports the Brio 500, and check for camera firmware updates. It may not resolve this particular interface, so don’t force an unrelated driver onto it.

If the warning remains, open that entry’s Properties > Details > Hardware Ids and give those IDs to Logitech support. They can identify the missing component much more reliably than the “Brio 500” label.

If video, microphone, and the controls you use all work, this isn’t an urgent repair. Leave the working Microsoft camera driver alone.