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Ambrosenb's avatar
Ambrosenb
Iron Contributor
Mar 20, 2026
Solved

How to fix "Your pc ran into a problem and needs to restart" after system update

Hey everyone, hoping someone can point me in the right direction. I'm working with an ASUS ROG Strix G15 running Windows 11 Pro , and it run into a frustrating issue. The system crashed with the "Your PC ran into a problem and needs to restart" stop error after installing the latest update. Since then, it was stuck in a boot loop—it shows the manufacturer logo, spins for a few seconds, then flashes the blue error screen again before restarting. I haven't installed any new hardware or major updates recently, so I'm not sure what triggered this.

I already tried the basic steps I could think of. Boot into Safe Mode via spamming F8, but it won't get far enough to register. I also let it attempt automatic repair a few times, but it either fails or circles back to the same error. Has anyone else with this model (or similar) seen this behavior? 

14 Replies

  • Eorku's avatar
    Eorku
    Iron Contributor

    Booting into Safe Mode via Advanced Options is a key troubleshooting tool in Windows 11, primarily used when your computer fails to start normally or repeatedly displays the error message “Your device ran into a problem and needs to restart” It loads only the minimum number of drivers and programs required to start Windows, helping you diagnose and fix potential system issues causing the startup failure.

    Step 1: First, open the Advanced Options screen.

    Step 2: On the Advanced Options screen, select Troubleshoot.

    Step 3: In the Troubleshoot menu, select Advanced Options again.

    Step 4: From the Advanced Options list, select Startup Settings.

    Step 5: Click the Restart button to restart your computer and enter Startup Settings.

    Step 6: After restarting, you will see a list of startup options: Press the 4 or F4 key to enter Safe Mode.

    Step 7: If Safe Mode runs normally, you can restart again and press the 5 or F5 key to enter Safe Mode with Networking.

    Step 8: Once in Safe Mode, perform the following troubleshooting steps:

    • Open Command Prompt and run the command `sfc /scannow` to repair corrupted system files.
    • Uninstall any recent drivers or software installed before the startup issue occurred.
    • Run the Windows Update Troubleshooter to fix issues related to updates.

    This method is particularly useful when you encounter the Your device ran into a problem and needs to restart prompt, as it bypasses conflicting software and grants you access to repair tools.

    Pros:

    • Effectively resolves startup failures caused by driver conflicts, corrupted files, or software malfunctions
    • Safe Mode with Networking allows online access so you can download drivers, updates, or repair tools
    • Uses very few system resources and runs smoothly even on problematic systems

    Cons:

    • You must first access the Advanced Options menu.
    • Some hardware may not function properly in Safe Mode.
    • Cannot fix hardware-related issues

     

     

     

     

  • Debiora's avatar
    Debiora
    Iron Contributor

    Forcing your Windows 11 computer into Recovery Mode is a useful troubleshooting method when the system fails to boot normally or repeatedly displays the error message Your device ran into a problem and needs to restart. Unlike the traditional F8 key, this forced method triggers Automatic Repair, allowing you to access advanced tools to fix boot issues, system corruption, or startup failures.

    Instructions:

    1. Turn on your laptop normally.

    2. Wait for the Windows startup screen to appear—you will see a spinning circle.

    3. Once you see the spinning circle, press and hold the power button firmly for 5–10 seconds until the computer shuts down completely.

    4. Repeat steps 1–3 three times.

    5. On the fourth attempt, Windows will detect the repeated startup failures and automatically trigger the Automatic Repair mode.

    6. You will see the following prompts in sequence: Preparing Automatic Repair → Diagnosing your computer → Finally, the Advanced Options screen will appear.

    7. On the Advanced Options screen, you can select tools such as System Restore, Startup Repair, or Command Prompt to fix the underlying issue causing the startup failure.

    This method is simple to follow, requires no additional software or technical expertise, and works on most modern Windows 11 devices. It effectively resolves common startup issues that trigger the message Your device ran into a problem and needs to restart, providing a reliable way to access system repair tools when the device fails to boot normally. However, please note that this is merely a troubleshooting step—once you’ve accessed “Advanced options,” select the appropriate repair tool based on your specific issue to restore normal system operation.