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PS_GIULIO's avatar
PS_GIULIO
Occasional Reader
Aug 31, 2026

Help with Nokia Lumia 635 RM-974 - Urgent!

I have a Nokia Lumia 635 (model RM-974). Unfortunately, it won't boot up correctly. Every time I try to turn it on, the Nokia logo appears, followed by a BSOD. When I connect it to my PC, it consistently shows up in Device Manager as an "Unknown USB Device (Device Descriptor Request Failed)." The phone's buttons work perfectly, but even when I try to enter a specific mode, the phone just displays the Nokia logo and restarts—it just keeps doing that. The only mode I can still access is the one triggered by holding Volume Up + Power (the one showing the lightning bolt and gear icons), but even in this mode, the PC recognizes it the same way. I have tried using different PCs and cables and installing various drivers, but that isn't the problem. Unfortunately, since the PC doesn't recognize the USB-connected device, tools like WDRT, thor2, or WPInternals can't detect it either. I look forward to hearing from you soon.

1 Reply

  • Ezekielui's avatar
    Ezekielui
    Copper Contributor

    With the phone powered off, press and hold the Volume Down button, then press and hold the Power button. When the phone vibrates, release the Power button but keep holding Volume Down until you see an exclamation mark (!).