Error TraceID 6.6.6 when logged in Windows 11 with Microsoft ID account

Dear All,

I want to share with you my recent finding - surprising solution of en error with personal Microsoft ID in Windows 11. I started to see an error with TraceID 6.6.6 when I logged in Windows 11 Home 24H2 with my personal Microsoft ID. This error appeared in the Settings/Home and Settings/Accounts screens when accessed from Settings. I was able to avoid the error when accessing Accounts from the legacy Control Panel. I was not able to log out of the Windows 11 session either. The button with my Microsoft ID name was not clickable to reveal the logout options and there was again the error TraceID 6.6.6. The computer where I logged in with the personal Microsoft ID was not registered among my devices in my Microsoft ID online profile. None of these problems were encountered on Windows 10 Home computer. Other computers with Windows 11 Pro reproduced the same Microsoft ID issue so it was not related to the machine, it was purely the connection of my Microsoft ID with Windows 11 operating system. I have spent 8-10 hours with four different level 1 Microsoft support agents. They were all suggesting the changes in the Regional settings, removal of my local Windows profile, factory reset of the computer. I did all of that but to no avail. The only result was that I unintentionally lost some personal data (game positions which were save only locally in my local profile folder). None of the agents wanted to escalate this to level 2 support, they kept checking the same useless scenarios over an over. I was desperate but then I noticed certain error page in my Microsoft Office 365 subscription. The option to "stop recurring payments" for Microsoft Office 365 subscription was constantly throwing error page. I contacted Microsoft support again with the request to remove this Office 365 subscription error. They stopped the recurring payments of my Office 365 subscription and the error page in the Office 365 subscription went away. Surprisingly, the general Microsoft ID error with TraceID 6.6.6 in Windows 11 went away as well!!! So it was due to the error in the recurring payments settings. I was trying to persuade the Microsoft support agent to enter this solution in their knowledge base but he refused to do so. Therefore, I have decided to post it here to help other people with the same issue. It can save you hours of frustration and some personal data.

Best regards,

Ondrej