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Sylvain27's avatar
Sylvain27
Copper Contributor
Apr 21, 2026

CONNEXION BUG

Hello, impossible to connect to my Microsoft account :    Correlation Id: 1bb93db4-5a42-4664-b6f5-a626c04753fd Timestamp: 2026-04-21T11:48:24.000Z DPTI: dbd5d647006e7f7b5b3b02e9fae0bca2a7c64e00e...
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ScrollZSilva's avatar
ScrollZSilva
Copper Contributor
Apr 21, 2026

Hi,

This error is usually related to a temporary authentication issue with your Microsoft account or corrupted login cache.

Try the steps below:

  1. Check Microsoft services status to see if there is any ongoing outage.
  2. Sign out of all Microsoft services and sign in again.
  3. Clear browser/app cache or try signing in using a different browser or device.
  4. Reset your password (this can refresh authentication tokens).
  5. Make sure your date, time, and region are set correctly and synced.

If you are using the Xbox app or Windows, also try:

  • Restart your PC
  • Run wsreset.exe (Win + R) to reset Microsoft Store cache

If the issue started recently and still persists, it may be a temporary server-side problem.

Let me know if it works 👍