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Johnd2117's avatar
Johnd2117
Copper Contributor
May 20, 2026

Change of registration

I have an HP Probook that has a windows account registered to me. I wish to change the account to my Wife. When I try to enter her email address, I get the message that the email is already in use and to try another one. I don't understand why I can't use her email because it is not entered anywhere on my machine. She does have an older laptop which has an account in her name, and email.

1 Reply

  • Maverickinn's avatar
    Maverickinn
    Copper Contributor

    he email address you want to assign to your wife's account is already registered with Microsoft and linked to an existing account, possibly on another device or in the cloud.