Forum Discussion
chelsea05
Jun 11, 2022Copper Contributor
Bad audio quality when game, call, or emulator is open
I'm here because this is frustrating me and I have no clue how to fix it. Whenever I open a game, a voice channel in Discord, or my Android emulator (Bluestacks), my audio goes from clear to.... ...
manojkadam1000
Apr 25, 2024Copper Contributor
It sounds like you've done quite a bit of troubleshooting already. The fact that the issue only arises when specific programs are open suggests it might be related to how those programs interact with your audio settings or hardware.
Here are a few more steps you could try:
Check Program Settings: Within each program (game, Discord, Bluestacks), see if there are any audio settings or options related to output quality. Sometimes, programs have their own audio processing settings that could be affecting your sound quality.
Check Bluetooth Settings: Make sure your Bluetooth settings are optimized for audio quality. Sometimes there are settings related to prioritizing audio quality over stability or vice versa.
Check Background Processes: Use Task Manager to see if there are any background processes consuming a lot of system resources when you open these programs. High CPU or disk usage could potentially interfere with audio performance.
Test with Wired Headphones: If possible, try using a wired connection with your headphones to see if the issue persists. This could help determine if the problem is specific to Bluetooth or if it's a more general audio issue.
Update Firmware: Check if there are any firmware updates available for your headphones. Sometimes, firmware updates can address compatibility issues or improve performance.
Contact Support: If none of the above steps resolve the issue, it might be worth reaching out to the support teams for the specific programs (game, Discord, Bluestacks) as well as Sony support for your headphones. They may have encountered similar issues and could provide more targeted assistance.
By systematically checking these different areas, you might be able to pinpoint the source of the problem and find a solution. Let me know if you need further assistance with any of these steps!