Forum Discussion

Copper Contributor

Jul 17, 2020

Windows Update problems: Freezing and browsers not working

Hi, I would like to let you know of a severe problem I faced after windows updated were installed on 15th of July. The updates were - KB4565503 - KB4565627 - KB4566785 With these updates I face...

chdiker

Copper Contributor

Aug 11, 2020

makdtm

My issue has been with this update crashing my MS Office 365 and MS Works 9.0.

I cannot uninstall KB4566785. What should I do? Why is Microsoft doing this to their customers? Shameful.

juansobrado

Former Employee

Aug 11, 2020

Hi chdiker

It is very unlikely the installation of KB4566785 is causing the issue you are describing with MS Office 365 and MS Works 9.0 as this update only targets improvements to the servicing stack component of the OS.

I encourage you check with Office support for this particular problem you are facing.

Thanks and regards,

Juan S.