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hrhrehrehrehrehrehrehr's avatar
hrhrehrehrehrehrehrehr
Copper Contributor
Sep 02, 2023

Windows Update broke TypeCover - SurfacePro 4

The TypeCover (or keyboard) of my SurfacePro 4 was working as usual. Since a Windows Update, it won't work anymore (no backlit, nothing). This PC doesn't move, it always stays on my desk, the only ...
hrhrehrehrehrehrehrehr's avatar
hrhrehrehrehrehrehrehr
Copper Contributor
Sep 05, 2023

Thanks Shawn for taking the time to review this.

I did a complete factory reset of the Surface, which changed nothing, the keyboard was still unlit and non-working.
(The Screen Rotation button was available and not greyed-out)

After a few restarts and plug/unplug of the TypeCover, it suddenly connected itself (USB notif. sound at maybe the 10th try) it downloaded the driver and poof, keyboard lit and working.
(The Screen Rotation button was back to greyed-out)

After a few hours, something happened again (I suppose windows update again) and it stopped working, keyboard and mousepad unlit and unusable.
(The Screen Rotation button came back to not greyed-out and activable/deactivable)

Surface diagnostic changes nothing.
I will try to get in contact with the Surface Support.

Deleted's avatar
Deleted
Sep 05, 2023
Thanks for sharing!

It really seems not really a hardware issue though it must be something to do with windows update or something in the system that be best if the Support Agent from the Surface Team remotely connects to your surface to investigate.

Again the support link is: support.microsoft.com/en-us/contactus

Let me know if everything goes well and apologies for any incoviencec and not able to help much!

Shawn

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