Forum Discussion
Windows Update broke TypeCover - SurfacePro 4
The TypeCover (or keyboard) of my SurfacePro 4 was working as usual. Since a Windows Update, it won't work anymore (no backlit, nothing). This PC doesn't move, it always stays on my desk, the only ...
have you tried undoing update
- Appreciate your reply!
Wondering if this was the steps you were able to do, as I was not able to access your link.
https://support.microsoft.com/en-us/surface/troubleshoot-surface-type-cover-or-keyboard-c106b37d-f55a-4640-8cb2-8f1b2b0207ea
Have thou try the Surface Diagnostic Tool Kit?
https://aka.ms/surfacerepairuwp
Have you being in contact with the Surface Support team via support.microsoft.com/en-us/contactus?
The final option would be to wait for an update to fix it or restore back to the very earliest restore point if possible or to do a complete surface recovery media.
https://support.microsoft.com/en-us/surface-recovery-image
ShawnThanks Shawn for taking the time to review this.
I did a complete factory reset of the Surface, which changed nothing, the keyboard was still unlit and non-working.
(The Screen Rotation button was available and not greyed-out)
After a few restarts and plug/unplug of the TypeCover, it suddenly connected itself (USB notif. sound at maybe the 10th try) it downloaded the driver and poof, keyboard lit and working.
(The Screen Rotation button was back to greyed-out)
After a few hours, something happened again (I suppose windows update again) and it stopped working, keyboard and mousepad unlit and unusable.
(The Screen Rotation button came back to not greyed-out and activable/deactivable)
Surface diagnostic changes nothing.
I will try to get in contact with the Surface Support.- Thanks for sharing!
It really seems not really a hardware issue though it must be something to do with windows update or something in the system that be best if the Support Agent from the Surface Team remotely connects to your surface to investigate.
Again the support link is: support.microsoft.com/en-us/contactus
Let me know if everything goes well and apologies for any incoviencec and not able to help much!
Shawn