Forum Discussion

LSolom's avatar
LSolom
Copper Contributor
Aug 09, 2020

Windows Mail "Ap" & Gmail

I was reading another thread about someone's problems with Gmail and the Windows 10 mail "app" (btw, what is the name for this program, app, whatever it is?), and one of the suggestions was to go int...
KapilArya's avatar
KapilArya
MVP
Aug 09, 2020

Hello LSolom,

 

I hope your emails are safe in cloud, and you can still access them on the Gmail account online.


To resolve the issue, delete the "Mail 1" account and then re-add your Gmail account, let me know if you can't add Gmail account. FYI, the Mail app is developed by Microsoft for Windows 10. 

 

Regards.

LSolom's avatar
LSolom
Copper Contributor
Aug 12, 2020

KapilArya 

 

I do not know why the response I posted to your answer does not show.  I'll post it again.

 

The issue was that I did not realize that multiple options were listed in whatever the name of this Win10 Mail "app' (come on Microsoft, there has got to be a better name for it than that!); including Outlook . com (it's listed twice - reason unknown), Live . com (whatever that is, unknown), Google, Yahoo, etc. I should have selected Google to relink my Gmail account, but accidentally selected one of the Outlook.coms. I redid it listing my Gmail address, and it reestablished the link to that.

 

Now my next question, which I have asked more than five times already and not received any answer - this mail "app" shows all of my messages in Gmail, and also set up folders to mimic the "labels" I have in Gmail. However, it did NOT populate any of those folders - they're all empty. They are full of emails in my Gmail account. Do I have to now go through my hundreds of message and drag each one into the folder where it was in Gmail?  If so, why the heck can't the mail "app" do that for us when it copies them from Gmail?

 

Last question (also posted many times before without getting any answers). As you will see in the attached screenshot, I have folders and subfolders.  In Gmail these can be expanded so each folder, and the subfolders below, are shown individually, or the subfolders can minimized by clicking the arrows next to the folders, so that the subfolders are not shown. I have tried doing that in the Mail app, but nothing happens, and I cannot find any info on how that works (I can't even find a Help function in  this "App" - does it have one?). How do I minimize and expand the folders & subfolders in the mail app? 

I'd appreciate if you could answer these last two questions.

 

Thanks