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CasWijers's avatar
CasWijers
Copper Contributor
Aug 14, 2021

Windows audio endpoint / Windows Audio not responding

So my audio is not working, it shows no applications in the volume mixer and when i trouble shoot it says that the Audio endpoint or Windows audio is not responding so i restarted both of them but still nothing. After that i tried reinstalling the audio in the device manager but that didn't help either, i also updated windos, updated the bios and updated the drivers... nothing. i did a sfc scan as well but that didnt say anything either. what did came up though when i did a hardware scan it said that my PCI_EXPRESS_SYSTEM failed but i dont know if thats it. at this point i feel like i've tried everything and this is going on for multiple days now. I really would appreciate it if anyone could help me with this.

 

 

  • JosePinos55's avatar
    JosePinos55
    Brass Contributor

    Hello CasWijers,

     

    Is this a branded computer? If you could let me know I would recommend some vendor specific tools which could fix this issue.

     

    I look forward to hearing from you.

     

    Thanks,

    Jose

    • CasWijers's avatar
      CasWijers
      Copper Contributor
      Hi jose,

      thanks for helping me out, i got the legion lenovo laptop.
      I already tried using Restoro that did say that i was having a issue with the host_audio file but i first wanted to be sure it would solve the problem before buying it.
      • JosePinos55's avatar
        JosePinos55
        Brass Contributor

        Hello CasWijers 

         

        No worries, I would like you to complete a few steps for me. 

         

        1- Run CMD as an admin and enter the commands below: (these will remove the windows update registry which means next time you check for updates, WU will check against the entire windows update database)

         

        Reg delete HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

        yes

         

        Net stop wuauserv >NUL

         

        Cd C:\windows

         

        rmdir softwaredistribution /s /q

         

        Net start wuauserv >NUL

         

        2 - Then run the following in order, one after the other. Wait for the first one to complete, then enter the next one: (these will repair windows and look for corrupted files)

         

        DISM.exe /Online /Cleanup-image /Restorehealth

         

        fsutil resource setautoreset true C:\

         

        sfc /scannow

         

        3- Now run Windows update > new updates should pop up. 

         

        4- Assuming your chipset is intel, go to the site below and install the driver assistant, run the tool on your machine.

         

        IntelĀ® Driver & Support Assistant

         

        5- After this the problem should be resolved. 

         

        Regarding buying 3rd party programs to fix these issues, most of them don't work. I would not use them. I rather find the driver required from the manufacturer site. This is always the best and safest way to update or fix hardware. 

         

        Hope this helps.

         

        Thanks,

        Jose 

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