Forum Discussion
Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.
Updated yesterday to version 1809,
Remote Desktop Connection from another Windows 10 version 1809 not working.
It looks like connected, but the whole screen is blank and the mouse cursor become hourglass then about 1 minute later, lost connection. Then trying to re-establish the connection, but the screen is still black. This time mouse cursor even stuck and not showing in the screen.
Thanks for your update and contacting us.
If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887
install on both client and server ( source, destination)
If you still experience the issue, please do let us know. So we can help you further.
75 Replies
I have the same problem. The old version of mstsc (windows 10 1709, windows 7, Android version) can connect smoothly. However, the mstsc of windows 10 1809 cannot connect. While connected, the screen freeze.
I've got the same problem. I tried to log into my remote PC yesterday (both local & remote have been upgraded to 1809). Out of 5 attempts one was successful - the other 4 attempts resulted in the screen freezing in one form or another).
A fix for this would be gratefully received - I and my organisation are rather dependent on remote connections.
