Forum Discussion

Copper Contributor

Oct 04, 2018

Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...

FerasShehadeh
Mar 05, 2019
Thanks for your update and contacting us.

If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

install on both client and server ( source, destination)

If you still experience the issue, please do let us know. So we can help you further.

DaveL3312

Copper Contributor

Aug 22, 2019

Hi,

I have the same problem after updating to 1903, "Turn Off UDP On Client" did not help for me.

MasterMysterious

Copper Contributor

Aug 23, 2019

DaveL3312Take a look at this:

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#534msgdesc

DaveL3312
Copper Contributor
Aug 23, 2019
MasterMysterious

Thanks for the link, they are talking about a black screen, and we cannot connect at all.
- MasterMysterious
  Copper Contributor
  Aug 24, 2019
  DaveL3312The problem we are discussing in this thread is this:
  It looks like connected, but the whole screen is blank and the mouse cursor become hourglass then about 1 minute later, lost connection. Then trying to re-establish the connection, but the screen is still black. This time mouse cursor even stuck and not showing in the screen.
  If this is not the problem you are having, then you made a terrible error when you wrote, "I have the same problem after updating to 1903". You do not have the same problem. Consider opening another thread for your problem.