Forum Discussion

Copper Contributor

Oct 04, 2018

Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...

FerasShehadeh
Mar 05, 2019
Thanks for your update and contacting us.

If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

install on both client and server ( source, destination)

If you still experience the issue, please do let us know. So we can help you further.

Akshay_Mane

Iron Contributor

Jun 25, 2019

Harry Kim

Hey Harry,

Rebooting temporarily fixes the problem.
Disabling bitmap caching or changing resolution on RDP client.
Pressing CTRL + ALT + END doesn't do anything.
Created a new account and tried logging on to that to test if it is account related.
try doinf a sfc /scannow to do a system scan and fix corrupt files.

Regards,

Akshay

System Admin | Apps4Rent

DaveL3312
Copper Contributor
Aug 22, 2019
Hi,

I have the same problem after updating to 1903, "Turn Off UDP On Client" did not help for me.
- MasterMysterious
  Copper Contributor
  Aug 23, 2019
  DaveL3312Take a look at this:
  
  https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#534msgdesc
  - DaveL3312
    Copper Contributor
    Aug 23, 2019
    MasterMysterious
    
    Thanks for the link, they are talking about a black screen, and we cannot connect at all.