Forum Discussion
Harry Kim
Oct 04, 2018Copper Contributor
Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.
Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...
- Mar 05, 2019
Thanks for your update and contacting us.
If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887
install on both client and server ( source, destination)
If you still experience the issue, please do let us know. So we can help you further.
RedSector
Mar 16, 2019Copper Contributor
It's an issue also with Win 10 1809 to Win 10 1809
You can work around this by disabling UDP session used by MSTSC on your affected Win 10 1809 computer (the one where you're running the Remote Desktop client).
Run Group Policy Editor. Navigate to Computer Configuration > Administration Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client. Set the "Turn Off UDP On Client" setting to Enabled.
Try connection again in MSTSC. Should work OK. No reboot required.
Copied from https://social.technet.microsoft.com/Forums/windowsserver/en-US/dff1a051-afa9-48e5-ba77-4c5cffd54634/issue-connecting-to-rdp-only-win10-1809-gt-windows-server-2019?referrer=https://social.technet.microsoft.com/Forums/windowsserver/en-US/dff1a051-afa9-48e5-ba77-4c5cffd54634/issue-connecting-to-rdp-only-win10-1809-gt-windows-server-2019?referrer=https://social.technet.microsoft.com/Forums/windowsserver/en-US/dff1a051-afa9-48e5-ba77-4c5cffd54634/issue-connecting-to-rdp-only-win10-1809-gt-windows-server-2019?referrer=https://social.technet.microsoft.com/Forums/windowsserver/en-US/dff1a051-afa9-48e5-ba77-4c5cffd54634/issue-connecting-to-rdp-only-win10-1809-gt-windows-server-2019 and fixed the problem for me, thought worth sharing.
- ImSkiZZeRJun 01, 2019Copper Contributor
I have the exact same problem. Win 10- 1809.
Upon opening mstsc windows client and the app store version, both freeze completely and are unusable. I am connected to an l2tp Meraki vpn and also via l2tp Windows 2012 vpn. I cannot even use the rdp client without these vpn connections either. It completely freezes on open. As soon as I begin to enter an address, it stops responding. After waiting a very long time, I can slowly get the address in but if I hit connect, it stops responding again. Very frustrating issue....
- Euclid MatJun 01, 2019Copper Contributor
ImSkiZZeR It has been fixed in Windows 10 Version 1903. Use the Windows Update Assistant to update to this version: https://www.microsoft.com/en-us/software-download/windows10
- Gerald_0815Jun 12, 2019Copper Contributor
I don't think this has been fixed in 1903. While the "entire screen is black" problem may be gone, the "RDP connection randomly hangs for a few seconds or even needs a reconnect" problem is still there.
Microsoft has STILL not fixed the UDP MTU negotiation issue they introduced in 1809. It still sometimes does not work reliably.
Euclid Mat wrote:ImSkiZZeR It has been fixed in Windows 10 Version 1903. Use the Windows Update Assistant to update to this version: https://www.microsoft.com/en-us/software-download/windows10
- Martin LarssonMay 22, 2019Copper Contributorafter installing windows 10 may 2019 update, everything works for me again