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Harry Kim's avatar
Harry Kim
Copper Contributor
Oct 04, 2018
Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...
NandoG1636's avatar
NandoG1636
Copper Contributor
Mar 01, 2019

We recently experienced this when using RDP from Windows 10 v1809 to another Windows 10 v1809 machine. This worked for us.

 

Add a new registry entry in:

"HKLM:\Software\Microsoft\Terminal Server Cient"

UseURCP

REG_DWORD 0

 

Supposedly Microsoft is working on releasing an update sometime in April that fixes this issue.

liltbrockie_1's avatar
liltbrockie_1
Copper Contributor
Mar 01, 2019
Yeah we know the workaround.. Great but editing the registry is not an acceptable fix!
    • Mark Smith's avatar
      Mark Smith
      Copper Contributor
      Mar 06, 2019

      The latest update has indeed fixed this issue. Thanks MS

      • Marcel_S_T's avatar
        Marcel_S_T
        Copper Contributor
        Mar 07, 2019

        I can confirm that (at least for me), that after installing KB4482887 on both my client PC (Windows 10 1809) and my Windows Server 2019 machine, I haven't seen the issue again. Everyone that attempts to reproduce it should update builds on both ends.

    • Martin Larsson's avatar
      Martin Larsson
      Copper Contributor
      Mar 06, 2019

      KB installed, dit not fix the issue.

      • FerasShehadeh's avatar
        FerasShehadeh
        Icon for Microsoft rankMicrosoft
        Mar 06, 2019

        Would you please confirm if this KB installed on both OS (source and destination). I meant install the KB on client and server.

         

        What is the Hyper-V OS running ?

         

        Thanks

        Feras.

    • GPARRA's avatar
      GPARRA
      Copper Contributor
      Mar 06, 2019
      FerasShehadeh wrote:

      Thanks for your update and contacting us.

      If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

       

      If you still experience the issue, please do let us know. So we can help you further. 


      Nope, I just installed this update on my Windows 10 laptop and still having the same problem connecting to a 2019 server...

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