Forum Discussion

Copper Contributor

Oct 04, 2018

Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...

FerasShehadeh
Mar 05, 2019
Thanks for your update and contacting us.

If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

install on both client and server ( source, destination)

If you still experience the issue, please do let us know. So we can help you further.

NandoG1636

Copper Contributor

Mar 01, 2019

We recently experienced this when using RDP from Windows 10 v1809 to another Windows 10 v1809 machine. This worked for us.

Add a new registry entry in:

"HKLM:\Software\Microsoft\Terminal Server Cient"

UseURCP

REG_DWORD 0

Supposedly Microsoft is working on releasing an update sometime in April that fixes this issue.

liltbrockie_1
Copper Contributor
Mar 01, 2019
Yeah we know the workaround.. Great but editing the registry is not an acceptable fix!
- FerasShehadeh
  Microsoft
  Mar 05, 2019
  Thanks for your update and contacting us.
  
  If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887
  
  install on both client and server ( source, destination)
  
  If you still experience the issue, please do let us know. So we can help you further.
  - Mark Smith
    Copper Contributor
    Mar 06, 2019
    The latest update has indeed fixed this issue. Thanks MS