Forum Discussion
Windows 10 v1709 AMA - Why has Creators Update Fall treated creators so badly?
Please please provide an off switch for the new pen scrolling/panning feature. It breaks SO MANY things!
The work-around with having to hold the right click pen barrel button is really awful because: 1. That's supposed to open a context sensitive menu. 2. Having to hold the button means having to hold the pen differently. 3. Some Windows 10 tablet pens (such as the Samsung Galaxy Book) do not have a right-click barrel button so in those cases many functions are actually impossible. 4. It's extremely unintuitive. Previously, I could tap & drag everything with ease... move files, rearrange start menu tiles, resize calendar appointments, drag/drop whatever. Now doing those types of things are much more difficult and much less efficient. It's a huge crutch on our workflows.
The new behavior also interferes heavily with the Wacom drivers used in Wacom pen displays, the Wacom MobileStudio Pro, and the new HP Zbook x2. Thankfully, those devices have a checkbox in the driver to disable "Windows Ink", however when the Windows Ink is in use, the new pen scrolling behavior causes major problems. For example, an easy repro scenario is to right click the address bar in Micosoft Edge using the pen's barrel button (Wacom hardware with Windows Ink on)... The whole system will become unresponsive after that right click. I've reproduced this on 2 devices as well as a workstation with a pen display plugged in. It affects other things too like not being able to move objects in InDesign, causing hangs in Adobe Bridge, etc.
I've also got a few tablets that use the Microsoft N-Trig pens and those have issues as well, but do not have the advantage of being able to switch off "Windows Ink". It's really made the pen interface into a terrible user experience.
There are a http://pocketnow.com/2017/07/29/windows-10-fall-creators-update in back in July when this new behavior was first being introduced to Windows Insiders. Some of those were fixed somewhat, but it still shouldn't have been released without an off switch. It should have been an Opt-In feature I think.
I hope an off switch will be available before the "Current Branch for Business" gets the Fall Creators Update!
Here's some more feedback hub links:
https://aka.ms/Cth1bj
https://aka.ms/Nm2ba8
https://aka.ms/Senlr6
https://aka.ms/U7g3yd
https://aka.ms/Rx0k5l
https://aka.ms/L3qw8q
This one is very important: "Always provide off switch for terrible new features"
https://aka.ms/Fg7wme
Hi,
Pen flicks (Windows component) was used as an indisputable example to ensure I could avoid being fobbed off with "it's just a question of the third party software maker needing to update their drivers".
The negative impact this unfathomable change has caused has also stopped me using my software editing suite, which is part of my job, so you're not alone.
I've not yet received a reply from the Windows Ink team but I'll update here and also in the Edge forum, here;
https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/14277341/
where this issue is also causing a lot of anger.
also i've created feedback https://aka.ms/Wpzj9h about not being able to select text on a webpage a month ago - just 11 upvotes and no reaction
- Monte, note that when I log in to the feedback hub, I can't see your feedback to upvote it.
Hello Montel, and Patrick,
thanks for the detailed emails to WindowsInk@microsoft.com. Others have also chimed in - thank you! Keep sending us mail, the more detailed (ie. which app has issues, what specific scenario you feel is an issue) the feedback is, the more actionable it becomes for us.
The team that works on Pen/Ink in Microsoft reads all emails to that alias. Please give us some time to collate the feedback and respond.
Note that the changes done in the Fall Creators Update, were due to feedback that we saw in the feedback hub, so your voices are being heard.
Thanks.
- hi Jerry,
i can understand, that an average user doesn't use serious software like Adobe Illustrator or AutoCAD, so he wants to use the pen the same way he uses his finger. we, professionals, use this kind of software on the daily basis. but we are the minority and the feedback app, as any other democratic voting, goes by majority. you can see the results of my month old feedback - no one cares about us professionals - no one hears us.
you could at least provide a setting to turn the new behavior of such a crucial feature as the pen input on or off.
thanks for your reply, i hope this issue will be addressed as soon as possibleHi MonteR,
I hear you, and we do care. You are right that often times, this feedback is drowned out by others. However, I will make sure that people like yourself, who use Windows and your pen for professional work are not ignored.
My team is digging into the specifics. In many cases, apps do have quirks that we have discovered over time, but we have a strategy for that - stay tuned. if you can send additional details, eg. which version of illustrator you use, or other professional software you have observed issues with, to the WindowsInk@microsoft.com alias, this will help us narrow things down as well as work with the software vendors on solutions.
Sorry for the issues that you have encountered.
