Forum Discussion

Richard2085's avatar
Richard2085
Brass Contributor
Nov 17, 2021

Windows 10 install fails

I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
  • Richard2085's avatar
    Richard2085
    Nov 23, 2021
    I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.

    Thank you for all your support. It was gratefully appreciated.
SalmanAhmed's avatar
SalmanAhmed
Steel Contributor

Hi Richard2085 

Thanks for sharing the logs. I have reviewed the system generated comprehensive logs file and some warnings, please do the below steps and run setup again:

 

  • Uninstall Norton 360 and reinstall after you have successfully upgraded to Windows 10.
  • Disconnect the computer from the network while performing the upgrade.
  • Delete the $WINDOWS.~BT from the system drive.
  • Delete the previous installation logs and temp files by executing the below lines in cmd (Elevated mode).

 

del %systemdrive%\Windows\memory.dmp
del %systemdrive%Windows\setupapi.log

del %systemdrive%\Windows\inf\setupapi.app.log
del %systemdrive%\Windows\inf\setupapi.dev.log

del %systemdrive%\Windows\panther\miglog.xml
del %systemdrive%\Windows\panther\PreGatherPnPList.log
del %systemdrive%\Windows\panther\PostApplyPnPList.log
del %systemdrive%\Windows\panther\setupact.log
del %systemdrive%\Windows\panther\setuperr.log

 

Please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.

Richard2085's avatar
Richard2085
Brass Contributor
Nov 19, 2021

SalmanAhmed 

 

Here is the zip file again.  I included a word document and pdf document that show the setupapi.log files on the c: drive.

 

I really appreciate your help.

  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor
    Nov 20, 2021

    Hi Richard2085,

    1. Press Win + R and type compmgmt.msc to launch Computer Management Console (elevated mode), create a new local admin account from Local User and Groups > Users.
    2. Restart the computer and log in from the newly created local admin account.
    3. Execute the below commands in the elevated mode of CMD.

     

    REM Deleting old log files
del %systemdrive%\Windows\memory.dmp
del %systemdrive%Windows\setupapi.log

del %systemdrive%\Windows\inf\setupapi.app.log
del %systemdrive%\Windows\inf\setupapi.dev.log

del %systemdrive%\Windows\panther\miglog.xml
del %systemdrive%\Windows\panther\PreGatherPnPList.log
del %systemdrive%\Windows\panther\PostApplyPnPList.log
del %systemdrive%\Windows\panther\setupact.log
del %systemdrive%\Windows\panther\setuperr.log

REM Stopping the update services
net stop cryptsvc
net stop bits
net stop wuauserv
net stop msiserver

REM Renaming the update folders for backup purposes
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak

REM Starting the update services
net start cryptsvc
net start bits
net start wuauserv
net start msiserver

     

  • Richard2085's avatar
    Richard2085
    Brass Contributor
    Nov 20, 2021
    Did as outlined. All the delete commands could not find the files. The rename command: ren %systemroot%\softwaredistribution softwaredistribution.bak resulted in an access denied.

    The upgrade again failed at 73%.

    Do you need to review any files?

Share