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Windows 10 install fails
I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
I performed all the steps outlined and the same end result, " Windows 10 installation has failed."
I really thought that we might have a solution, but failed at the same installation point after picking to install keeping apps and data.
Any other thoughts?
Thanks for your patience.
I really thought that we might have a solution, but failed at the same installation point after picking to install keeping apps and data.
Any other thoughts?
Thanks for your patience.
Hi Richard2085,
Please locate and share the setup failure logs from the following locations:
C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\Windows\setupapi.log
I do not know if it is possible to perform this step if you have version 8.1, but maybe someone has already done so?
https://www.microsoft.com/en-us/software-download/windows10startfresh
Hello, have you tried to download the update assistant - this tool prepares the components for installation and sometimes it can be helpful.
https://www.microsoft.com/en-us/software-download/windows10
- Did as outlined. All the delete commands could not find the files. The rename command: ren %systemroot%\softwaredistribution softwaredistribution.bak resulted in an access denied.
The upgrade again failed at 73%.
Do you need to review any files? Hi Richard2085,
- Press Win + R and type compmgmt.msc to launch Computer Management Console (elevated mode), create a new local admin account from Local User and Groups > Users.
- Restart the computer and log in from the newly created local admin account.
- Execute the below commands in the elevated mode of CMD.
REM Deleting old log files del %systemdrive%\Windows\memory.dmp del %systemdrive%Windows\setupapi.log del %systemdrive%\Windows\inf\setupapi.app.log del %systemdrive%\Windows\inf\setupapi.dev.log del %systemdrive%\Windows\panther\miglog.xml del %systemdrive%\Windows\panther\PreGatherPnPList.log del %systemdrive%\Windows\panther\PostApplyPnPList.log del %systemdrive%\Windows\panther\setupact.log del %systemdrive%\Windows\panther\setuperr.log REM Stopping the update services net stop cryptsvc net stop bits net stop wuauserv net stop msiserver REM Renaming the update folders for backup purposes ren %systemroot%\softwaredistribution softwaredistribution.bak ren %systemroot%\system32\catroot2 catroot2.bak REM Starting the update services net start cryptsvc net start bits net start wuauserv net start msiserver- Follow the link to download Windows Media Creation Tool, run the installation directly, and select the option "Upgrade this PC now":
http://go.microsoft.com/fwlink/?LinkId=691209
Here is the zip file again. I included a word document and pdf document that show the setupapi.log files on the c: drive.
I really appreciate your help.
- I performed the steps outlined. The first 7 file were not found, the last two were deleted.
The setup again failed at 73%. Hi Richard2085
Thanks for sharing the logs. I have reviewed the system generated comprehensive logs file and some warnings, please do the below steps and run setup again:
- Uninstall Norton 360 and reinstall after you have successfully upgraded to Windows 10.
- Disconnect the computer from the network while performing the upgrade.
- Delete the $WINDOWS.~BT from the system drive.
- Delete the previous installation logs and temp files by executing the below lines in cmd (Elevated mode).
del %systemdrive%\Windows\memory.dmp del %systemdrive%Windows\setupapi.log del %systemdrive%\Windows\inf\setupapi.app.log del %systemdrive%\Windows\inf\setupapi.dev.log del %systemdrive%\Windows\panther\miglog.xml del %systemdrive%\Windows\panther\PreGatherPnPList.log del %systemdrive%\Windows\panther\PostApplyPnPList.log del %systemdrive%\Windows\panther\setupact.log del %systemdrive%\Windows\panther\setuperr.logPlease do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.
How do you share the files?
File types not supported to attach to reply.
Could not find
C:\Windows\setupapi.log