Forum Discussion
Richard2085
Nov 17, 2021Brass Contributor
Windows 10 install fails
I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
- Nov 23, 2021I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
SalmanAhmed
Nov 18, 2021Steel Contributor
1. Please run disk cleanup from the below steps:
Press Win + R and type Cleanmgr , select your drive c:
Next window, select all options especially "Windows Update Cleanup", and click OK to start
2. Run cmd in elevated mode (Run as Admin), and execute the below commands step by step:
chkdsk c: /f
sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
The first command will scan and fix the errors on the system drive, the second will scan and fix system file corruption issues, third and fourth command will use DISM (Deployment Image Servicing and Management) tool to scan/restore the health of the windows installation image.
3. Run Windows 10 setup again.
I hope these steps could be helpful for you, please do not hesitate to contact me for any further assistance, I will welcome the questions you may have.
Richard2085
Nov 18, 2021Brass Contributor
I performed all the steps outlined and the same end result, " Windows 10 installation has failed."
I really thought that we might have a solution, but failed at the same installation point after picking to install keeping apps and data.
Any other thoughts?
Thanks for your patience.
I really thought that we might have a solution, but failed at the same installation point after picking to install keeping apps and data.
Any other thoughts?
Thanks for your patience.
- SalmanAhmedNov 19, 2021Steel Contributor
Hi Richard2085,
Please locate and share the setup failure logs from the following locations:
C:\$Windows.~BT\Sources\panther\setupact.log C:\$Windows.~BT\Sources\panther\miglog.xml C:\Windows\setupapi.log
- Richard2085Nov 19, 2021Brass Contributor
- SalmanAhmedNov 19, 2021Steel Contributor
Hi Richard2085
Thanks for sharing the logs. I have reviewed the system generated comprehensive logs file and some warnings, please do the below steps and run setup again:
- Uninstall Norton 360 and reinstall after you have successfully upgraded to Windows 10.
- Disconnect the computer from the network while performing the upgrade.
- Delete the $WINDOWS.~BT from the system drive.
- Delete the previous installation logs and temp files by executing the below lines in cmd (Elevated mode).
del %systemdrive%\Windows\memory.dmp del %systemdrive%Windows\setupapi.log del %systemdrive%\Windows\inf\setupapi.app.log del %systemdrive%\Windows\inf\setupapi.dev.log del %systemdrive%\Windows\panther\miglog.xml del %systemdrive%\Windows\panther\PreGatherPnPList.log del %systemdrive%\Windows\panther\PostApplyPnPList.log del %systemdrive%\Windows\panther\setupact.log del %systemdrive%\Windows\panther\setuperr.log
Please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.
- Richard2085Nov 19, 2021Brass Contributor
How do you share the files?
File types not supported to attach to reply.
Could not find
C:\Windows\setupapi.log