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Daniel3's avatar
Daniel3
Copper Contributor
Oct 15, 2025

Windows 10 ESU

I tried to register for ESU but it always says:

"Da hat etwas nicht geklappt.

Wir können Sie derzeit nicht bei Extended Security Update registrieren. Schließen Sie das Fenster, und versuchen Sie es noch einmal."

The Windows support forwarded me to the community.

So now the question is - why it's not possible to register?

Best regards

Daniel

4 Replies

    • Daniel3's avatar
      Daniel3
      Copper Contributor

      Hi again, 

      it looks like the problem is about the Version..

      Windows 10 Education

      The university sold this version in cooperation to the students for private use.

      Because Microsoft Account Sign-in Assistant is not running at my computer...

      So it looks like this version will not get the ESU support?

  • Womso's avatar
    Womso
    Iron Contributor

    The most probable cause is that you are trying to register as an individual user. The Windows 10 ESU program is designed and priced for organizations and businesses, not for individual consumers. The registration process requires a business Azure Active Directory (Azure AD) account and specific licensing agreements.

    • Daniel3's avatar
      Daniel3
      Copper Contributor

      In europe the ESU should be working also for private users but unfortunatly it does not work.

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