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tdibble24's avatar
tdibble24
Copper Contributor
Oct 05, 2019

windows 10 crash minidump

I have been having constant BSODs whenever I load into computer games full screen such as GTA V etc. I have included a link to the mini dump so if anyone could have a look, it would be greatly appre...
tdibble24's avatar
tdibble24
Copper Contributor
Oct 05, 2019

HotCakeX 

 

Thanks for your reply, I've updates graphics drivers, and it still occurs, it happens in other games such as GTA SA, Minecraft java edition, ETS2. The only game I have been able to launch today is Cities skylines. MY graphics drivers are AMD readeon version 19.9.3. I have an AMD readeon RX 550 graphics card. Thanks for your help.

tdibble24's avatar
tdibble24
Copper Contributor
Oct 05, 2019

A new mini dump has been added with the updated settings.

https://1drv.ms/u/s!AowyJbXK3weMpk00MAro95VhdcEi?e=5ZSpIC

  • HotCakeX's avatar
    HotCakeX
    MVP
    Oct 05, 2019
    Could you give me a list of all the running programs and processes while the crash occurs?

    the new dump still points to the same problem: ddkmd.sys SYSTEM_SERVICE_EXCEPTION

    do you know when this problem started happening? like after installing a software or uninstalling one? after installing a new graphic driver? after installing a new Windows update? that would help finding the source of it.
    • tdibble24's avatar
      tdibble24
      Copper Contributor
      Oct 05, 2019

      I don't use my computer that much during weekdays anymore, so couldn't tell you exactly when it started happening. I always install the latestest windows 10 updates.

       

      Software that is normally running when it occurs is : Mozilla fire fox, steam, rockstar games launcher.

      I first experienced the crash after installing the rockstar games launcher.

      • HotCakeX's avatar
        HotCakeX
        MVP
        Oct 05, 2019
        That could be potential culprit..I also noticed Rockstar changed their launcher, it can now be kept open in the notification area when the game is closed.

        with all of that background processes, I think you better try to do a clean boot
        https://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
        then start playing your games without opening any additional 3rd party program that i not necessary to run the game (obviously Steam and Rockstar launchers are necessary). then see if the crash still happens.

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