Forum Discussion

Copper Contributor

Oct 05, 2019

windows 10 crash minidump

I have been having constant BSODs whenever I load into computer games full screen such as GTA V etc. I have included a link to the mini dump so if anyone could have a look, it would be greatly appre...

HotCakeX

MVP

Oct 05, 2019

Hi,
this is the cause of your problem:
ddkmd.sys SYSTEM_SERVICE_EXCEPTION

is your graphic card driver up to date? does it only happen in GTAV or other games as well?

there might also be a 3rd party program running that is causing interference. it could be anything related to display, GPU, monitoring etc

tdibble24

Copper Contributor

Oct 05, 2019

HotCakeX

Thanks for your reply, I've updates graphics drivers, and it still occurs, it happens in other games such as GTA SA, Minecraft java edition, ETS2. The only game I have been able to launch today is Cities skylines. MY graphics drivers are AMD readeon version 19.9.3. I have an AMD readeon RX 550 graphics card. Thanks for your help.

tdibble24
Copper Contributor
Oct 05, 2019
A new mini dump has been added with the updated settings.
https://1drv.ms/u/s!AowyJbXK3weMpk00MAro95VhdcEi?e=5ZSpIC
- HotCakeX
  MVP
  Oct 05, 2019
  Could you give me a list of all the running programs and processes while the crash occurs?
  
  the new dump still points to the same problem: ddkmd.sys SYSTEM_SERVICE_EXCEPTION
  
  do you know when this problem started happening? like after installing a software or uninstalling one? after installing a new graphic driver? after installing a new Windows update? that would help finding the source of it.
  - tdibble24
    Copper Contributor
    Oct 05, 2019
    I don't use my computer that much during weekdays anymore, so couldn't tell you exactly when it started happening. I always install the latestest windows 10 updates.
    
    Software that is normally running when it occurs is : Mozilla fire fox, steam, rockstar games launcher.
    I first experienced the crash after installing the rockstar games launcher.