Forum Discussion

effiemariesmith's avatar
effiemariesmith
Copper Contributor
Jul 14, 2021

Windows 10 and live mail

Good Morning!

I am trying to support a Windows 10 pc that also runs Windows Live Mail.  All was fine until yesterday's update.  It is now reporting issues with authentication and incorrect passwords.  I verified the settings in the account, and reverified the passwords.  Any ideas are greatly appreciated.

Thank you so much.

Effie Marie Smith 

7 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Jul 14, 2021
    Windows Live Mail is for the previous version of Windows and is not supported in the Microsoft Edge.
    We recommend you to use Mail app instead.
    • effiemariesmith's avatar
      effiemariesmith
      Copper Contributor
      Jul 14, 2021
      Thank you, I understand. This is an older person's office pc, and he is not comfortable using the newer app. He is not using Edge at all. Thank you for your suggestion.
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Jul 14, 2021
        You may try run it in the compatibility mode:
        https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-10-783d6dd7-b439-bdb0-0490-54eea0f45938
        It might work but it is not recommended.

Resources