Forum Discussion
Why keep files and apps option greyed out when upgrading to Windows 11
Hi everyone, I'm trying to upgrade my PC to Windows 11, but during the setup process, the Keep personal files and apps is greyed out when upgrading Windows . I don't lost any file and apps during W...
If All else fails or your computer still keep files and apps option greyed out when upgrading - Alternative approach:
Since you're working with a preview build (25H2), consider this workflow:
- Backup your current system using System Image Backup
- Upgrade to the latest stable Windows 11 version (23H2) first
- Then upgrade from 23H2 to 25H2 through Windows Update
- This step-by-step approach often resolves compatibility issues that occur when jumping directly from Windows 10 to a preview build.
This step-by-step approach often resolves compatibility issues that occur when jumping directly from Windows 10 to a preview build.
Check setup logs: Look in C:\$WINDOWS.~BT\Sources\Panther for setuperr.log and setupact.log. Run the PC Health Check app to see if it reports any specific blockers. Check Event Viewer for system logs around the time you tried to upgrade
The fact that you're going directly to 25H2 is the most likely culprit here. Preview builds often have stricter compatibility requirements and more potential blocking issues.