Forum Discussion
Leoleei
Oct 20, 2025Iron Contributor
Why keep files and apps option greyed out when upgrading to Windows 11
Hi everyone, I'm trying to upgrade my PC to Windows 11, but during the setup process, the Keep personal files and apps is greyed out when upgrading Windows . I don't lost any file and apps during W...
WainkusRobert
Oct 20, 2025Iron Contributor
This is a specific and frustrating issue, especially since you've already checked the common culprits like disk space and edition matching. The keep files and apps option greyed out when upgrading typically indicates the installer has detected a blocking incompatibility that prevents an in-place upgrade..
Solution 1: Remove Blocking Software
- Uninstall third-party antivirus completely (use the vendor's removal tool if necessary)
- Temporarily uninstall virtualization software
- Disable any security/encryption software temporarily
- Check for recently installed software that might be causing conflicts
Solution 2: Update All Drivers
- Update your BIOS/UEFI to the latest version from your motherboard manufacturer
- Update chipset drivers from your motherboard/PC manufacturer
- Update storage controllers and graphics drivers
- Use Windows Update to get the latest driver updates
Solution 3: Run Compatibility Checks
- Open Command Prompt as Administrator
- Run the Windows 11 Compatibility Checker:
cmd
setup.exe /Auto Upgrade /Compat ScanOnly
Solution 4: Use Windows Update Instead
- Try upgrading through Windows Update instead of the installer:
- Go to Settings > Windows Update > Check for updates
- If Windows 11 is offered, use this method instead
Solution 5: Check System Requirements Manually
- Verify TPM 2.0: Press Win + R, type tpm.msc
- Verify Secure Boot: Press Win + R, type msinfo32, check "Secure Boot State"
- Check CPU compatibility: Ensure your processor is on Microsoft's supported list