Forum Discussion
Dmitry88
Jun 09, 2020Copper Contributor
User can't login with correct credentials when domain is unreachable
Hi, I have an issue with Windows 10 version 2004 Enterprise. I've fresh installed win10 ver2004 on the new laptop. Entered it into domain, setup pass, PIN, fingerprint for user, everything worked fin...
Reza_Ameri-Archived
Jun 09, 2020Bronze Contributor
Dmitry88 since this is new issue with build 2004, make sure report it through Feedback Hub app.
This behavior happens because Windows is attempting to connect to DC and because there is no connection it failed and you face this behavior.
Recommendation would be use Azure AD so no matter where user is located in any place in the world they could be authenticated.
- Dmitry88Jun 09, 2020Copper Contributor
Thx Reza, I can't use Azure AD authentication because we have a hybrid infrastructure with on-premise AD
- Reza_Ameri-ArchivedJun 09, 2020Bronze Contributor
Dmitry88 in this case you may consider setup DirectAccess and replace it with VPN:
I would say, it is a bit challenging.
Also check event viewer for the PC with problem and look around log files for time when it won't permit password, you may get some clue to troubleshoot it.