Unknown app preventing restart

HotCakeX
MVP
Mar 24, 2021
Hi,
if you really wanna find out and what it is doing (this is advanced), you have to use Process Hacker
https://github.com/processhacker/processhacker/releases/download/v2.39/processhacker-2.39-setup.exe

https://processhacker.sourceforge.io/downloads.php

but if your Windows Defender is up to date and you run a full computer scan and it detects nothing harmful, then be sure it's not bad.
- Dl4085
  Copper Contributor
  Mar 24, 2021
  Oh I see, the application disappeared after restarting so I think it's gone and I'm not able to check it anymore
  - HotCakeX
    MVP
    Mar 25, 2021
    Dl4085
    Dl4085 wrote:
    Oh I see, the application disappeared after restarting so I think it's gone and I'm not able to check it anymore
    next time it happens you can use process hacker to get info about it, a lot more than what task manager can offer.
    
    also that firewall message you mentioned in Chrome, I think it's just Chrome not having access to your internet at that time due to your WiFi issue so it thought a firewall was blocking it, a generic message.
Reza_Ameri
Silver Contributor
Mar 24, 2021
Before shutdown your device, open task manager and check if you see any application with this name there? If yes, then right click on it and Open file location and from there you could get some clue about what is it.
- Dl4085
  Copper Contributor
  Mar 24, 2021
  Ive checked all the tabs in the task manager and I can't seem to find anything named that
  I could also add that I I wanted to restart my laptop because my WiFi suddenly stopped working on my laptop and my chrome tabs mentioned something about the a firewall. I'm not sure if this info is relevant or not
  - HotCakeX
    MVP
    Mar 24, 2021
    Dl4085
    Dl4085 wrote:
    Ive checked all the tabs in the task manager and I can't seem to find anything named that
    I could also add that I I wanted to restart my laptop because my WiFi suddenly stopped working on my laptop and my chrome tabs mentioned something about the a firewall. I'm not sure if this info is relevant or not
    are you using any 3rd party antivirus?

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