Forum Discussion
Unknown app preventing restart
Today I tried to restart and update my laptop but there was an app called "cptmsg" preventing it from restarting. I tried googling what it is but nothing seems to explain what this is I could also ...
Is it called OS build under windows specification? If so it's 19041.866 and the version is 2004
Yes, it's exactly that, thank you
can you please use Windows update to check for update and install the latest version which should be 20H2?
can you please use Windows update to check for update and install the latest version which should be 20H2?
- Oh ok I'm going to do that, thank you. Is there anything else I should do after and what exactly is cptmsg?
Hello,
I am still not sure what the app "cptmsg" is and if it's something harmful. Any info on this would be helpful as I can't find any info on it still.
Thank you!- Hi,
if you really wanna find out and what it is doing (this is advanced), you have to use Process Hacker
https://github.com/processhacker/processhacker/releases/download/v2.39/processhacker-2.39-setup.exe
https://processhacker.sourceforge.io/downloads.php
but if your Windows Defender is up to date and you run a full computer scan and it detects nothing harmful, then be sure it's not bad.