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Dl4085's avatar
Dl4085
Copper Contributor
Mar 21, 2021

Unknown app preventing restart

Today I tried to restart and update my laptop but there was an app called "cptmsg" preventing it from restarting. I tried googling what it is but nothing seems to explain what this is I could also ...
HotCakeX's avatar
HotCakeX
MVP
Mar 22, 2021
Hi,
can you please mention which version/build of Windows 10 you are using?
thanks
  • Dl4085's avatar
    Dl4085
    Copper Contributor
    Mar 22, 2021
    Is it called OS build under windows specification? If so it's 19041.866 and the version is 2004
    • HotCakeX's avatar
      HotCakeX
      MVP
      Mar 22, 2021
      Yes, it's exactly that, thank you
      can you please use Windows update to check for update and install the latest version which should be 20H2?
      • Dl4085's avatar
        Dl4085
        Copper Contributor
        Mar 22, 2021
        Oh ok I'm going to do that, thank you. Is there anything else I should do after and what exactly is cptmsg?

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