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John F Shorter's avatar
John F Shorter
Copper Contributor
Aug 26, 2018

Unable to upgrade to Windows 10 build 1803 - Error 0xC19000101 - 0x4001E

Good afternoon all

 

Microsoft support referred me to the community because after 3 remote support sessions not one support agent was able to resolve this issue.

I am experiencing problems updating from Windows 10 build 1709 to Windows 10 build 1803.

The following attempts have failed.

 

* Using Windows Update

* Using the Windows 10 Upgrade Assistant

*Using the official Media Creation Tool

*Using the Official Microsoft Windows 10 ISO

 

SFC reports no system file integrity violations.

 

System:

 

ASUS Sabertooth X99 latest 3902 BIOS

Intel core i7 i5930k

16GB of RAM

Samsung SM951 SSD

eVGA Geforce 980Ti

 

SetupDiag log files are attached.

 

Please help

 

John

 

 

  • wroot's avatar
    wroot
    Silver Contributor
    Aug 27, 2018

    You can try sropping Windows Update service, deleting C:\Windows\SoftwareDistribution folder, running the service again and checking for updates.

    • John F Shorter's avatar
      John F Shorter
      Copper Contributor
      Aug 27, 2018

      Thank you Oleg K

      I have given that a try, but now the update doe snot show as available within Settings > Update & Security > Windows Update

       

      Previously the update would show as available , complete the first install routine in Windows, reboot install up to 50% , reboot then install up to 75% reboot and then install up to 86% , reboot and then immediately come up with the dreaded "restoring previous version of Windows"

       

      Sadly the error code does not really give a lot to go on. Microsoft hinted that it could be because ASUS have not released any new drivers for my Sabertooth X99 for the new version of Windows.

       

      However I am sure (after  a quick google search) that other users of this motherboard are happily using Windows 10 1803.

       

      Today I have updated the firmware on my USB 3.1 controller and installed the latest drivers, hopefully this will help?

       

      If not, other than a clean install have you got any other suggestions?

       

      Thanks

       

      John

      • John F Shorter's avatar
        John F Shorter
        Copper Contributor
        Aug 27, 2018

        The Setup process failed again!

        Very frustrating that this is now the 10th or 11th time now.

         

        Pretty sure Microsoft do not test these updates very rigorously.

        I had no problem whatsoever upgrading from the previous builds up to 1709 via Windows update so surely something is fundamentally different in the process for 1803 that renders it very fussy with certain system configurations.

         

        Please help, at my wits end.

         

        John

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